Who you are dealing with
James.
James started working in property services at 16 and built Darby’s around a single belief: do it properly.
James DarbyDarby’s Gutters & Roofs, Cobham
Most repairs are done on the first visit, at a price agreed before we touch anything.
Tell us what it is doing and we can usually work out which one it is before we arrive.
A gutter leak here is usually a failed joint, or a run that has dropped out of level.
The seal has failed. We fit a new one, or refit the section if it has shifted.
Rodded through and cleared, then water tested. This is the part a gutter clean cannot always finish.
The brackets have failed, or the fascia board behind them has rotted.
The damaged length replaced rather than patched. Parts in the price.
Usually the fall is wrong, or the outlet is too small for the roof above it.
Some gutters are worth repairing and some are past it, and you cannot always tell from the ground. A technician comes out and works out what is actually causing the fault.
We look for the cause, not just the leak you can see. A joint that keeps failing usually has a reason behind it, and patching it again will not change that.
Brackets, seals, unions, or a short length swapped out. All of that sits inside the repair charge with materials included, done on the same visit at the price agreed before we arrive.
Once a job runs to a few hours, or a whole run needs replacing, you get a written price before anything starts. If replacing is the right answer, there is no charge for the visit that tells you so.
We guarantee our work, so a repair that fails comes back to us. That is the reason we will tell you when one is not worth doing.
Call us and we can usually tell what is wrong from your description. If it needs looking at in person, we come out, and there is no charge for that.
Leave your number and we’ll call you back the same day.
A few more details means we can send an accurate quote straight back, no back-and-forth needed.
Small repairs are a fixed price. Anything larger is quoted before we start, so you always hear the figure first.
No call-out fee. Travel, fuel and parking are already in the price, so nothing is added on the day. The only exception is the Congestion Charge, which is passed on at cost where a job falls inside the central London zone. We are not VAT registered, so there is nothing to add to these figures.
Most leaks, loose brackets and blocked downpipes. Charged by the half hour, with parts and the guarantee included.
Longer runs, several joints, or sections that need replacing. A fixed price in writing before anything starts.
If replacing is the sensible call we will say so, and price that instead. We would rather tell you once than charge you twice.
Call us
Just tell us what it is doing. A photo helps if you have one.
We give you a price
On the phone where we can, on site where we cannot.
We fix it
Usually on the first visit, with the parts already on the van.
Photos and guarantee
Sent the same day, with a year on the work.
That is what the visit is for. A technician looks at the run, works out what is causing the fault, and tells you straight.
Most faults are a repair, and small parts like brackets, seals and short lengths are included in the repair charge. Anything that runs to a few hours is quoted first so you see the figure before it starts. And if the run is genuinely past saving, we do not charge you for the visit, we quote the replacement instead. We guarantee what we do, so we have no interest in selling you a repair that fails next winter.
Small repairs are charged by the half hour with parts included. Anything larger is quoted as a fixed price before we start. Either way you hear the figure before we touch anything.
Usually within a few days, and sooner if water is getting into the building. Call rather than use the form if it is urgent.
Only if we need to get through the house or unlock a side gate to reach the back. Everything else is done from outside, so most customers are at work while we are there.
Either way we send photos of the finished work the same day, so you can see what was done without being there.
One year on the repair itself, parts and workmanship, in writing. If the same fault returns within that year we come back and sort it at no cost.
James started working in property services at 16 and built Darby’s around a single belief: do it properly.
James DarbyDarby’s Gutters & Roofs, Cobham
★★★★★
"The best experience I have had with a service business. Completely transparent and professional. I thought I needed a replacement, but the technician was honest and confirmed it only needed a repair, which saved me money. That is the opposite of how most service businesses work."
Katie W.Parsons Green, London★★★★★
"Friendly, polite and helpful from the first contact with James, who gave the impression he was genuinely interested in sorting my gutter problem. Excellent communication by text and email about charges, dates and times. The technician who came to do the repair was just as friendly and effective."
Steve A.New Malden, London★★★★★
"Easy to book, arrived on time, and very personable and efficient."
Edward T.Godalming, SurreyDescribe what it is doing and we will tell you what it needs.
Leave your number and we’ll call you back the same day.
A few more details means we can send an accurate quote straight back, no back-and-forth needed.
We cover gutter repairs across Surrey and South West London, for houses, flats and small commercial buildings.
Cobham · Esher · Oxshott · Weybridge · Walton · Leatherhead · Kingston · Wimbledon · Putney · Richmond · Surbiton · Claygate · and the surrounding villages
Darby’s Gutters & Roofs, The Long Barn, Downside Farm, Cobham Park Road, Cobham, Surrey, KT11 3NE. Flèche & Sons Ltd, Company No. 17146645. Fully insured to £5,000,000.